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FAQs


Getting Ready for Your Appointment

WHAT TO EXPECT


⏰ BE ON TIME

We ask that you arrive on time for your appointment out of respect for our staff and other patients. If you arrive more than 10 minutes late, you may be asked to reschedule. We thank you in advance for your understanding and cooperation!

💳 INSURANCE

Our team is committed to helping you maximize your dental insurance benefits. Because insurance policies can vary greatly, we can only estimate your coverage in good faith, but we cannot guarantee coverage due to the complexities of insurance contracts.

✅ APPOINTMENT CONFIRMATION

We will contact you either by phone, text, or email prior to your child’s scheduled appointment to confirm the day and time reserved.

⛔️ CANCELLATION POLICY

If you must cancel your appointment, a 24 hour notice is required to cancel or change this appointment. A $25.00 fee may be charged to your account if the appointment is missed, canceled, or rescheduled without at least 24 hour’s notice. Exceptions to this policy can be determined only on an individual basis, according to the circumstances.

💲 PAYMENT

Your estimated patient portion must be paid at the time of service. We will bill your insurance company and allow them 45 days to render payment. After 45 days, you are solely responsible for the entire balance, paid-in-full.